Finding the optimal contract for your organization requires a deep understanding of your existing mobile use cases, demand & usage patterns, spend, desire to expand mobility usage for competitive advantage, tolerance for new technology adoption and growth. We leverage group contracting where appropriate and negotiate every nuance of mobility agreements across US, Canadian and European carriers for your advantage.
Mobile Financial Optimization
Now that you have great contracts, we need to operationalize them to minimize cost to meet your business needs and goals. Many firms attempt to do this with software, it doesn’t work, the mobility marketplace is too robust, and change occurs daily. Our team of Senior Financial Analysts understand what is in your contracts and leverages our proprietary optimization techniques for your benefit. We also have comprehensive knowledge of the vendors back-end billing systems and make all recommended and approved changes for you, insuring the savings materialize. In today’s market, it is imperative to manage not only the carrier costs, but also device costs as they have become a material percentage of overall spend.
This is not glamorous work, but needs to be done every day, and needs to be done well. Our BPO software assists in the management of large mobile estates. Software only does so much, strong corporate policy and managing to policy are of paramount importance. We integrage all major HR, Finance, & MDM systems, active directory data, and other WiFi-enbled device, fleet management, or other asset information, into our toolset to insure inventory and asset management is as accurate and current as possible. Costs are charged to various individual contributors and departments or locations as you see fit. We recommend cost allocation models to drive user behavior and insure usage is for business purposes. Complete MDM management, asset tracking, configuration, accessory integration, hot-swap spare pools and certified recycling is integrated into the overall program.
Call Center Support
We joke about a being a call center that doesn’t want to take calls. Fielding calls and providing end-user support is a necessity and we do it well. First Call Resolution percentage, Average Speed to Answer & Resolve, Abandon Rates, Average Talk Time and others are all important metrics. These are all measured and managed in order to get end-users productive quicker. Our strategy is to provide all the information end-users need to perform their specific job functions and interact with the technology and systems to them in a clear, concise manner in order to avoid the need to call. Information dissemination and education eliminate a significant percentage of calls and keep users productive longer in the field. For those that want to call, we are there for them 24x7x365.
Mobility for Competitive Advantage
How can you leverage mobility and new 5G technology to be better, faster, more agile and more responsive to become more profitable and provide an enhanced customer experience. With M2M, IoT, logistics and transportation solutions being deployed daily, and now with 5G speeds many small, nible firms will be able to more effectively compete with those that are much larger.
There is constant chatter about BYOD providing cost savings and eliminating support responsibilities. The reality is that these programs do NOT save money organizationally and cause GREATER support for the enterprise. The two main items BYOD is supposed to solve reduction in cost and support, typically become costlier and more complex when implemented. We have proven time and again that well negotiated corporate contracts, strong corporate policy and sound operating practices, allow for greater cost control and end-user productivity. For those that desire BYOD, we can help too.
Factory Floor & Warehouse Logistics & Asset Management
Many businesses have a variety of investments in factory and warehouse logistics systems, technology deployed, and processes geared towards “making the best with what we have”. This typically leaves great opportunity for improvement in inventory and asset management, logistics and warehouse workflow and RFID and barcode tracking. If you have challenges at one or many facilities, we can quickly perform business process reviews for each, design solutions and deploy appropriate technology, applications and professional services to solve these challenges, as well as provide on-going support.
Global Single SIM Technology
Connectivity matters! No matter where you are, in 165 countries, across 650+ carriers, single SIM will automatically connect to the strongest mobile signal in any location via the largest global communications network. It’s like having a contract with every carrier, but only paying for one. An advantage of having a single SIM card as opposed to multiple SIMs is safer connectivity. Single SIM offers real-time data to provide a current view of all devices. Whether your business is global or regional, we can provide flexible pricing models that fit your needs. Our management platform allows you to manage and monitor all devices and SIM’S, while accessing your data from anywhere.
Large-scale deployment Programs
You may need to deploy 500, 5000 or 15,000 devices in a short time to get a leg up on your competition or meet operational goals. Our Program Management office has experience deploying technology in life-savings critical applications, in ambulances and aircraft to save lives. We also deploy to 1,000’s of locations across the country to standardize retail sites, and setup ruggedized devices in fleets in all remote areas of the country. No matter what you challenge, we can create a plan to ensure your success. Many global outsourcers and telecommunications carriers rely on our deployment capabilities as they know all details are accounted for and success is guaranteed. The earlier you engage us in a project, the better the chance for discounted hardware, rebates, credits, vendor funding, and fewer headaches. We are vested in your success. Please describe your challenges to us and we will be up to the challenge to support you!